Pfeifer Heavy Machinery GmbH respects the privacy of visitors, customers, suppliers and business contacts. This Privacy Policy explains what personal data may be processed through our website and business communications, why that information may be processed, and the rights available to individuals under applicable data protection law.
Data Controller
The controller responsible for the processing of personal data described in this Privacy Policy is:
Siemensstraße 31
47533 Kleve
Germany
General Information About Data Processing
Personal data means information relating to an identified or identifiable natural person. Depending on how you interact with Pfeifer Heavy Machinery GmbH, this may include your name, company contact information, email address, telephone number, location information, correspondence, machinery requirements, delivery information and technical information generated when accessing our website.
We process personal data only where there is an appropriate purpose and legal basis for doing so. The information processed depends on the nature of your interaction with our company.
We may process information in connection with:
- Visits to pfeifer-machinery.de
- Machinery and equipment enquiries
- Requests for quotations
- Requests to sell machinery to us
- Export and shipping enquiries
- Parts and service enquiries
- Business correspondence
- Commercial negotiations and transactions
- Newsletter subscriptions where offered and consented to
- Reviews submitted to our company
- Website security and technical administration
Data Processed When You Visit Our Website
When you access our website, technical information may automatically be transmitted by your browser to the systems used to deliver and secure the website.
This may include information such as:
- IP address
- Date and time of access
- Requested page or resource
- Browser type and browser version
- Operating system
- Referring website or URL, where available
- Device and technical connection information
- HTTP status and server log information
This information may be processed to make the website available, maintain technical stability, diagnose errors, prevent misuse, protect our systems and improve website security.
Technical log data may be processed where necessary for the secure and reliable operation of the website and associated infrastructure.
Contact Forms, Email and General Enquiries
If you contact Pfeifer Heavy Machinery GmbH by website form, email, telephone or another communication channel, we process the information you provide in order to receive, review and respond to your enquiry.
Depending on your enquiry, the information may include:
- First and last name
- Company or organisation
- Email address
- Telephone number
- Country
- Type of enquiry
- Machine manufacturer and model
- Your message and requirements
- Subsequent correspondence relating to the enquiry
Information submitted through our contact channels is used primarily to respond to the communication and, where relevant, to take steps requested by you before entering into a business relationship or contract.
Request a Quote and Machinery Enquiries
When you request a machinery quotation, we may need additional commercial and logistical information in order to understand your requirements and prepare an appropriate response.
This information may include:
- Your name and company name
- Business email and telephone number
- Country
- Machine or equipment requested
- Machine reference or product SKU
- Quantity
- Preferred condition where applicable
- Delivery city or port
- Delivery country
- Preferred shipping basis or Incoterm where provided
- Required delivery date
- Additional technical or commercial requirements
- Documents or files voluntarily attached to the request
We use this information to assess your request, communicate with you, prepare quotations, discuss availability and specifications, and organise subsequent commercial or logistical steps where a transaction proceeds.
Business Relationships and Transactions
Where an enquiry develops into a business relationship, additional information may be processed where necessary for commercial administration, contractual performance, invoicing, payment administration, export or transport coordination, accounting and compliance with applicable legal obligations.
Depending on the transaction, this may include:
- Company and contact-person information
- Billing and delivery addresses
- Quotation and order information
- Invoice information
- Payment-related records
- Shipping and delivery information
- Correspondence relating to the transaction
- Information required for accounting or legal documentation
The exact information required depends on the transaction, destination and services requested.
Legal Bases for Processing
Where the General Data Protection Regulation (GDPR) applies, personal data may be processed on one or more of the following legal bases, depending on the circumstances.
| Legal Basis | Typical Purpose |
|---|---|
| Art. 6(1)(a) GDPR — Consent | Processing where you have voluntarily given consent, for example for certain optional services or marketing communications. |
| Art. 6(1)(b) GDPR — Contract / Pre-contractual Measures | Processing required to respond to requests made before entering a contract or to perform a contract with you. |
| Art. 6(1)(c) GDPR — Legal Obligation | Processing necessary to comply with legal obligations applicable to our company. |
| Art. 6(1)(f) GDPR — Legitimate Interests | Processing necessary for legitimate business or security interests, provided those interests are not overridden by your rights and interests. |
Where processing relies on consent, consent may generally be withdrawn for the future. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
Cookies and Similar Technologies
Our website may use cookies and comparable technologies. Cookies are small pieces of information stored or accessed on your device when you use a website.
Some technologies may be technically necessary for website functionality, security, user preferences, forms or other requested functionality. Other optional technologies may be used only where the applicable legal requirements for their use have been satisfied.
Types of technologies may include:
- Technically necessary cookies
- Security-related technologies
- Preference or functionality cookies
- Analytics technologies, where activated
- Third-party or embedded-content technologies, where used
Where a consent-management interface is provided, you can use the available settings to make or change choices concerning optional technologies, subject to the functionality provided by that interface.
Third-Party Services and Website Providers
Our website is operated using technical services and software required to provide its functionality. Depending on the configuration of the website, service providers may process information on our behalf or receive information when a particular service is used.
Website functionality may involve services relating to:
- Web hosting and server infrastructure
- Website content management
- Website security and anti-spam protection
- Contact and enquiry forms
- Consent management
- Website performance and caching
- Analytics or website measurement where enabled
- Embedded maps or other external content
The exact processing performed by a service depends on the service configuration and whether the relevant functionality has been activated or used.
Google Maps and Embedded Content
Our website may include Google Maps or other externally hosted content to provide location or related functionality.
When external content is loaded, technical information such as your IP address and browser or device information may be transmitted to the provider of that content. Depending on the provider and your settings, additional processing may occur.
Where consent is legally required before such third-party content is loaded, the content should be activated only after the relevant consent has been obtained.
Third-party content can involve direct communication between your browser and the third-party provider. You can use the website's available privacy or consent controls where applicable.
International Data Transfers
Pfeifer Heavy Machinery GmbH serves customers and business contacts in Germany and internationally. Business communications may therefore involve recipients or service providers located outside Germany or outside the European Economic Area where this is necessary for the relevant business activity.
In addition, certain technology providers may process data in countries outside the European Economic Area.
Where personal data is transferred internationally, applicable requirements relating to such transfers must be observed, including any legally required transfer mechanisms or safeguards.
How Long We Retain Personal Data
Personal data is not intended to be retained longer than is necessary for the purpose for which it was collected, subject to applicable statutory retention requirements and legitimate needs relating to business records or legal claims.
Retention periods can therefore differ depending on the type of information and the context in which it was collected.
Relevant factors may include:
- Whether an enquiry remains active
- Whether a contractual relationship exists
- Commercial and accounting record requirements
- Applicable statutory retention periods
- Establishment, exercise or defence of legal claims
- Security and fraud-prevention requirements
- Withdrawal of consent where consent is the legal basis
When personal data is no longer required and no legal basis for continued retention applies, it should be deleted or otherwise handled in accordance with applicable data protection requirements.
Recipients of Personal Data
Personal data may be accessible to authorised persons within Pfeifer Heavy Machinery GmbH where access is required for their work.
Where necessary, information may also be shared with external recipients or service providers involved in the relevant activity, for example:
- Website and hosting service providers
- IT and security service providers
- Communication and email service providers
- Transport or logistics providers where required for a transaction
- Professional advisers where required
- Payment or financial service providers where applicable
- Public authorities where disclosure is legally required
Information is shared only where there is a relevant purpose and legal basis for doing so.
Data Security
Appropriate technical and organisational measures should be used to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.
Website communications are generally protected using encrypted HTTPS connections where properly configured. However, no internet-based transmission or storage system can be guaranteed to be completely secure in every circumstance.
Users should avoid sending unnecessary confidential information through general website forms or ordinary email.
Your Data Protection Rights
Subject to the conditions and limitations provided by applicable law, individuals may have rights concerning their personal data. Under the GDPR, these can include the following rights.
You may have the right to obtain information about whether and how your personal data is being processed.
You may request correction of inaccurate personal data or completion of incomplete information.
You may have the right to request deletion of personal data where the applicable legal requirements are met.
You may have the right to request restriction of processing in circumstances provided by law.
In applicable cases, you may have the right to receive certain personal data in a structured, commonly used and machine-readable format.
You may have the right to object to certain processing based on legitimate interests and to processing for direct marketing.
Where processing is based on consent, you may withdraw that consent for the future.
You may have the right to lodge a complaint with a competent data protection supervisory authority.
Exercising Your Rights
Requests concerning personal data can be sent to: info@pfeifer-machinery.de .
We may need to take reasonable steps to verify the identity of the person making a request before providing or changing personal data.
Right to Lodge a Complaint
If you believe that the processing of your personal data infringes applicable data protection law, you have the right, subject to the applicable legal provisions, to lodge a complaint with a competent supervisory authority.
You may also contact Pfeifer Heavy Machinery GmbH directly regarding a privacy concern so that the matter can be reviewed.
Changes to This Privacy Policy
This Privacy Policy may be updated when our website, services, processing activities or applicable legal requirements change.
The version published on this page is the version applicable to use of the website at the time it is displayed. Visitors should review this page periodically for relevant updates.
Privacy Contact
For questions concerning this Privacy Policy or the processing of your personal data, please contact: