Answers to common questions about machinery listings, quotations, equipment information, international enquiries, export and shipping, payment, parts, service and contacting Pfeifer Heavy Machinery GmbH.
Select a category or search by keyword. Because heavy machinery specifications, availability, commercial terms and transport requirements can vary by machine and transaction, product-specific information should always be confirmed for the equipment you are considering.
Start by browsing the machinery listed on our website. Open the individual product page for the machine that interests you and review the information currently provided.
You can then submit a quotation or sales enquiry. Include the machine name, product reference or SKU, your company details and delivery destination whenever possible.
Visit our Machinery page or browse individual categories such as Excavators, Wheel Loaders, Dozers, Cranes, Telehandlers, Dump Trucks, Forklifts and other equipment categories.
Current website listings should be used as the starting point for identifying a machine. Availability should be confirmed when you submit your enquiry.
Yes. You can include multiple machines in your enquiry. Clearly identify each machine by its product reference, manufacturer and model where available.
Also tell us the required quantity and whether all machines are intended for the same destination.
Send us your requirement through the Request a Quote page. Provide the equipment category, preferred manufacturer, model, size or capacity, quantity and any important technical requirements.
A detailed requirement is more useful than a general request because it allows the sales team to understand exactly what you are looking for.
Yes. The website is structured for machinery enquiries from businesses and professional equipment buyers as well as other customers with a defined machinery requirement.
Including your company name, country, contact information and intended use or requirement can help make the enquiry clearer.
Yes. State the manufacturer and model you require. If an exact model is not essential, you can also provide acceptable alternatives together with the key specifications your operation requires.
Product listings can include the manufacturer, model, images, year information, operating information, configuration, specifications, product reference and commercial information where available.
The exact information varies by machine, so review the individual listing rather than assuming every product has the same data fields.
Not necessarily. Equipment can differ by production year, configuration, attachments, options, regional specification and other machine-specific factors.
Use the information associated with the individual machine you are considering and request clarification where a detail is important to your purchase.
If operating-hour information is available for a machine, it may be included in its product details. If the information you require is not displayed, reference the specific machine when contacting our sales team.
Do not assume that a bucket, fork, attachment, accessory or other component is included unless it is stated or confirmed for that specific machine.
If a particular attachment is important, include it clearly in your enquiry.
Yes. Reference the exact machine and tell us which additional information you require. This may include questions about dimensions, configuration, operating information, attachments or other details relevant to your evaluation.
Review the machine-specific listing and identify the technical and commercial information that matters to your operation.
Important considerations can include model, configuration, dimensions, weight, operating information, attachments, destination and the intended application. Request clarification for any material point that is not clear from the listing.
Use the Request a Quote page or the enquiry option associated with the relevant machine. Provide the product reference, manufacturer/model, quantity, company details and destination.
For an international enquiry, include the destination country and intended city or port.
Where a confirmed public price is not displayed, the machine can be handled through a quotation enquiry. This allows the commercial request to be associated with the exact equipment and buyer requirements.
Include the machine or equipment type, manufacturer/model or product reference, quantity, delivery country, destination city or port, company name and your contact details.
Also include any required attachments, specifications, shipping basis or other commercial requirements.
Yes. State the quantity required for each model or equipment type. If your requirement is recurring or part of a larger project, include that information in the enquiry as well.
Yes. Provide your destination country and city or port when requesting the quotation. If you have a preferred shipping basis, include it in the request.
Any transport scope and related commercial terms should be confirmed for the specific quotation.
Machinery sales enquiries can be sent to sales@pfeifer-machinery.de or submitted through the Request a Quote form.
Including the product reference and destination in your first message helps identify the relevant enquiry.
Yes. Pfeifer Heavy Machinery GmbH accepts international machinery enquiries. Include your country, company information, required machine and intended delivery destination.
You can include shipping or destination requirements with your RFQ. The appropriate scope depends on the machine, dimensions, configuration, destination and transport requirements.
Any included shipping arrangement should be confirmed in the specific commercial offer or order documentation.
Provide the destination country and the intended city, port, terminal or other relevant delivery point. Accurate destination information is particularly important when transport is part of your quotation request.
Container transport may be considered where the machine's dimensions, weight and configuration are suitable. Other equipment may require a different transport method.
The appropriate arrangement must therefore be determined for the individual machine and route.
RoRo may be considered for suitable machinery where the required route and service are available. Suitability and availability need to be confirmed for the specific equipment and shipment.
Factors can include machine dimensions, weight, configuration, whether components or attachments are fitted, route, destination and carrier requirements.
This is why transport should be assessed against the actual machine rather than only its equipment category.
Required documentation depends on the transaction, destination, transport arrangement and applicable requirements.
Commercial, transport or export-related documents should be confirmed for the individual order rather than assumed in advance.
Export-related machinery enquiries can be sent to export@pfeifer-machinery.de.
Include the machine reference, company information, destination country and intended city or port in your message.
General information can be reviewed on the Payment Terms page. The payment terms applicable to a specific purchase should also be confirmed in the relevant quotation, invoice or contractual documentation.
Do not assume that every transaction has identical commercial terms. The applicable terms should be reviewed and confirmed for the specific machinery transaction before payment.
Use payment instructions contained in the relevant official commercial documentation for your transaction and verify any unexpected change through an established Pfeifer contact channel before sending funds.
No. A Request for Quotation is an enquiry for commercial information. It does not by itself establish that a machinery purchase has been completed.
Any order should be based on the subsequent commercial documents and terms applicable to that transaction.
Yes. Providing the correct legal or trading company name, billing/contact information and destination details helps ensure the commercial enquiry is associated with the correct buyer information.
Yes. Parts enquiries can be sent to parts@pfeifer-machinery.de.
Include the machine manufacturer, model and the relevant part number or detailed part description where available.
Provide the machine manufacturer and model, part number if known, quantity required and a clear description of the component.
Photos or other identifying information may also be useful where the exact part reference is not known.
Yes. State the machine manufacturer/model and describe the attachment required. Compatibility should be confirmed for the specific machine and attachment rather than assumed from the equipment category alone.
Service-related questions can be sent to service@pfeifer-machinery.de or through the website's contact channels.
Include the relevant machine information and explain the support requirement clearly.
Compatibility should be checked using the specific machine and part information. Provide as much identifying information as possible rather than relying only on a general equipment category or visual similarity.
Pfeifer Heavy Machinery GmbH is based at Siemensstraße 31, 47533 Kleve, Germany.
The company information supplied for the website includes Company Number R1304_HRB11851 and Native Company Number Kleve HRB 11851.
The company information provided for the Pfeifer Heavy Machinery website lists Ralph Koehorst as Managing Director.
General enquiries can be sent to info@pfeifer-machinery.de.
For machinery sales, export, parts or service enquiries, use the relevant department address where possible.
Send machinery sales enquiries to sales@pfeifer-machinery.de.
Include the machine reference, your company details and destination so the enquiry contains the essential commercial information.
Use export@pfeifer-machinery.de for international machinery and export-related enquiries.
Yes. You can use the Contact Us page for general enquiries or the Request a Quote page when your message relates to a specific machinery requirement or commercial quotation.
For the fastest identification of your request, include your name, company, country, email/phone, machine or product reference, quantity and delivery destination.
If the enquiry is technical, also state the specifications or attachments that are important to you.
If you already know the machine you require, go directly to the Request a Quote page and provide the machine reference and destination.
If you are still comparing equipment, start with the Machinery page and browse the current catalogue by equipment category.
If your question relates to a specific machine, include the product reference or manufacturer/model when contacting us.
Questions about equipment, availability and commercial machinery enquiries.
sales@pfeifer-machinery.de →International machinery, destination and export-related requirements.
export@pfeifer-machinery.de →Parts, components and machinery attachment enquiries.
parts@pfeifer-machinery.de →Company information and enquiries that do not fit another department.
Contact Pfeifer →You do not need to search through every FAQ before contacting us. If you already know the equipment you require, send the machine details and destination directly to our sales team.